HKMA CMS3.0 FAQ

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Installation
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Q1:  
Install CMS3 and DCMS at the same machine
A1:  

1. Install either CMS3 or DCMS first and make sure it is working properly.

2. Install the other software. While asking about MySQL installation path, please use {CMS3 or DCMS installation path}\MySQL\
     e.g. C:\Program Files\DCMS\MySQL or C:\Program Files\CMS\MySQL
     (By the default, MySQL will be embedded into our software root folder)

3. After installed the other software, go to {CMS3 or DCMS installation path}\Tomcat\conf\. Use your favourite text editor to open server.xml. and change the following 3 ports to different numbers which must be difference with each others.
    e.g. you can change the following port to 7011, 7012, 7013.

 

 

4. Save it after edited.

5. Start up the DCMS server by using windows service or startup.bat (Mentioned in manual)

6. Set the port in client to the one in blue circle (7012 in our example).

Last Updated: 06/12/2010 19:27
Q2:  
Can’t start MySQL (any Windows OS) during installation
A2:  

Method 1:

1. Back to the previous page of the installer
2. Open “MySQL Server Instance Config Wizard” in MySQL
3. Remove the configuration
4. Go back to the original installer and press next

 

Method 2:

Please try the reinstallation of MySQL only

 

Method 3:

Please review the windows event log and try to search the solution in MySQL support and forum.

Last Updated: 30/04/2010 15:53
Q3:  
Can’t install MySQL in Vista or 7
A3:  

Known problem of MySQL in Windows Vista and 7.
Workaround: turn off UAC in user control, or run the installer using administrator

Last Updated: 30/04/2010 15:52
Q4:  
There is a PC and a drug label printer in the dispensary, how can I print it with the laptop in the consultation room?
A4:  

You can attach the drug label printer to the PC (PC-A) in the dispensary first, then share the printer over the clinic network. After that the laptop (PC-B) in the consultation room or other PCs can use the shared printer. Here are some short steps you can walk through:

 

1. Plug the drug label printer USB to the PC-A, and install an appropriate drive for the printer.

2. Print a test label with PC-A.

3. Follow the steps in the section "Share your printer" in http://www.microsoft.com/windowsxp/using/networking/maintain/printers.mspx on PC-A to share the label printer over the clinic network.

4. Follow the steps in the section "Connect to a shared printer" in http://www.microsoft.com/windowsxp/using/networking/maintain/printers.mspx on PC-B to install the label printer.

5. Set up drug label printer of the CMS3 client to the drug label printer attached to PC-A. The printer name should be like "DRUG on PC-A".

6. Print a test label with PC-B.

 

Please note that PC-A must be turned on when PC-B wants to print with the drug label printer.

Last Updated: 24/05/2010 09:48
Q5:  
After I installed OpenOffice after the installation of CMS3, why CMS3 suddenly cannot start up?
A5:  

We found that the Java Runtime Environment (JRE) that OpenOffice installed to the OS could be conflicting to the JRE bundled in the CMS3 installer. To solve, please follow these steps:

 

1. Right click My Computer > Properties > Advanced > Environment Variables > System variables.

2. Choose Path, then click Edit.

3. Find "C:\Program Files\Java\jdk1.6.0_13\bin\".

4. Cut and paste the above path to the front. (Please delimit the paths with semi-colon)

5. Click OK 3 times.

6. Start up the tomcat.

 

If problem does not solve, update to the latest JRE. You may download the latest JRE from http://java.sun.com/javase/downloads/

Last Updated: 30/04/2010 15:38
Q6:  
When start the CMS 3.0 client, "Could not find compatible GRE between version 1.8.x.x and 1.9.x.x" shown
A6:  

When user startup the CMS 3.0 client, the message "Could not find compatible GRE between version 1.8.x.x and 1.9.x.x" shown and cannot startup the client.

 

This is because some of the file is missing when you extract the zip. To fix this, get the CMS 3.0 client zip file and extract it again to make sure all the files are extracted correctly.

Last Updated: 30/04/2010 15:37
Q7:  
What operating systems does CMS3.0 support?
A7:  
  Windows XP/2003/Vista/2008/7 Linux(Ubuntu 8.10 or above, Fedora 10 or above) MAC OS X 10 or above
Server * *
Client #

 

* Need some OS knowledge to complete the installation. Please refer to the advance installation part in installation manual

# User needs to select the printer while printing label or letters.

Last Updated: 23/03/2011 21:30
Q8:  
What are the system requirements for CMS 3.0?
A8:  

CMS 3.0 is a client-server system.  The entire client-server system can be run on most standard hardware and software system. 

 

Belows are the system requirements of CMS3.0:

 

Server:

#

Recommended Environment

Minimal Requirement

1

Intel Core 2 Xeon Processor 3.0GHz,

Intel Core 2 E7400 (2.8GHz), or equivalent

Pentium 4 2.4GHz or above

2

3GB of DDR2 800MHz RAM

1GB of Memory

3

SATA II 7.2K RPM 16MB Cache with 40GB free space

6GB of disk space

4

100Mbp Network Controller

100 Mbps Network Controller

5

Windows 2003 Server Standard / Linux Kernel 2.6 or above

Windows XP Home

 

Client:

#

Recommended Environment

Minimal Requirement

1

Intel Core 2 Duo Processor E5200 (2.5GHz) or equivalent

Pentium 4 2GHz or above

2

2GB of Memory

1GB of memory

3

SATA II 7.2K RPM 16MB Cache, 10GB free space

6GB of disk space

4

100Mbp Network Controller

100 Mbps Network Controller

5

Windows XP, Linux Kernel 2.6 or above

Windows XP Home

6

19" LCD supporting 1280x1024 resolution

Screen support 1024x768 resolution

 

Last Updated: 02/07/2009 21:56
Q9:  
How do I verify the installation and client package I've just downloaded?
A9:  

We recommend you to use HashTab 3.0 available at http://beeblebrox.org/.

Here are the steps:

1. Go to the above homepage and download the HashTab 3.0. (Click Windows Download for Windows users and Mac Download for Mac users)

2. Run "HashTab Setup.exe" to install.

3. Look for the installation and client package you've just downloaded from our CMS3.0 website.

4. Right-click on the file you want to verify, and select "Properties".

5. Click the "File Hashes" tab.

6. Read the Hash Value for MD5. Then compare it to the MD5 checksum provided in our download link.

Last Updated: 28/11/2010 23:48